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Returns + Exchanges

Due to clothing items being made to order, ALL CLOTHING ITEMS ARE FINAL SALE. This means that there are NO REFUNDS/RETURNS.

 

Footwear may be returned for EXCHANGE OR STORE CREDIT ONLY within 14 days of receipt. Requests received after 14 days of receipt of purchase will not be considered. Please note that if your size is sold out, a refund will not be issued. It is advised to request at your earliest convenience. Customers are responsible for return postage unless Chenae' B. Designs LLC is at fault. 

 

All exchanges must be authorized by emailing info@bychenaeb.com. The item must be returned unworn and in its original packaging. Chenae' B. Designs reserves the right to deny exchanges if they are not received in its original unworn condition and item will be returned to you.