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Processing + Shipping

*DISCLAIMER* 

For security purposes, please be advised that your billing and shipping information is required to be a match to ensure that your order is successfully processed.  We reserve to right to cancel your order if the proper requirements have not been met. In the instance that this may occur, we will issue you a refund within 24 hours. 

 

PRE-ORDERS 

Pre-order items require a 100% charge at the time of purchase and typically ships within 4-6 weeks. Please note that time frames vary by item. Taxes and shipping fees will be charged at the time of purchase. Note that expedited shipping and rush orders are not applicable on pre-order items. Please refer to your original order confirmation for shipping details. Chenae' B. Designs LLC reserves the right to change expected release dates and will properly notify customers. 

 

*PLEASE NOTE THAT THE RELEASE DATE ON ITEMS DIFFER FROM THE SHIPPING DATES (UNLESS STATED OTHERWISE) - THE RELEASE DATE IS WHEN PROCESSING FOR THAT PARTICULAR ITEM WILL BEGIN* 

 

SHIPPING & PROCESSING TIME 

*All domestic shipping is through USPS* 

Please allow a 10 business day processing time for clothing, as ALL clothing items are made to order. Note that expedited shipping and rush orders for outside of the processing time are not applicable to clothing items at this time. Processing for domestic footwear orders is 1-3 business days. Expedited footwear orders placed by 12 PM EST are processed same day. Orders are shipped Monday-Friday. An emailed confirmation and tracking number will be sent once order has been fulfilled. Domestic shipments can be expected within 2-4 business days.  

 

INTERNATIONAL SHIPPING 

*International shipping is through USPS and/or DHL* 

International order times are dependent upon the customs clearance process and final destination. Chenae' B. Designs LLC is NOT responsible for delays caused by weather, courier and/or customs. Please contact courier for any delayed or lost packaging.  

 

*Please note that items are subject to sales tax in select US states in accordance with the applicable laws of that state. International orders are subject to local custom duties and are at the expense of the customer. Duties and taxes on international shipments will be billed automatically to the recipient.